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FAQ's

How long will the cleaning process take?

This is dependent on a number of factors, predominantly the type and size of flooring or furniture, but an average size 3 bed house should take between 3 and 4 hours, an average 3 seat sofa should take an hour. If there are specific and heavy stains for removal, this will add time to the clean.

How long will it take to dry?

A mattress will take between 1 and 2 hours, an average sofa will take 4 to 6 hours and a medium pile carpet up to 24 hours, although it will be fine to walk on from the time it is finished.

Should we replace furniture on the carpet when cleaned?

Yes, although you need to be aware of the material you are putting on a wet or damp carpet. For instance, if you have a wood table that is stained, you will need to ensure you place something between the table and the carpet to ensure the stain does not bleed into the carpet. We will always advise on site and leave you with appropriate material for this.

Will you move furniture?

Yes, of course. It is helpful to ensure that all items that can be moved easily are off the floor but we can help move furniture and will gladly do so.

How often should I clean my carpet or sofa?

We recommend that carpets and furniture should be cleaned at least once a year but this should be increased depending on the weight of traffic across and the use. Looking after it will only serve to prolong its life and keep it looking and smelling fresh and clean.

Does protecting fabric work?

Yes, it does. Although it is not 100% guaranteed, it is a relatively low cost and effective way to build in an additional layer of protection for your carpet or furniture.

Can you get rid of pet and other odours?

Yes. We use excellent, top grade deodorising products with all our cleans and coupled with the quality of the equipment and the cleaning process we follow, the odours are not disguised but eliminated.

Why should we have our mattress sanitised?

Don’t take our word for it, do some research and look at the facts, I am sure you will quickly come the conclusion, very quickly, that sanitising your mattress regularly is an absolute must. See our ‘Specialist Cleaning’ section for more details about this.

If the label on my sofa recommends “dry cleaning” can you clean it?

Yes, absolutely. This is there as a guideline, a recommendation or a liability code. It is not suggested you should attempt to clean this yourself with domestic product, but we can. Quite often, with our specialist equipment, you will get a far superior job than you will with dry cleaning.

How much does it cost?

It is very dependent on what you have done, but we will always be competitive, we offer a like for like price guarantee and ensure that every job offers exceptional value for money. We do have a price tariff, but we like to look at each job and price it individually. Ask us for a quote and about special offers we may be running.

How much notice do you need?

We do tend to get booked up quickly but will always try our best to accommodate your needs. The more notice we have, the more chance we have of being able to accommodate although we appreciate some jobs have an urgency attached to them.

Do you have the appropriate, professional insurances?

Yes of course. All our equipment is fully insured, our vans are fully insured, our staff our fully insured and most importantly, you are fully insured. Should we have an accident of any description, we are covered, and you are covered. We are happy to provide details of this if required to do so.

If we have not answered your question then please contact us and ask us directly, we would be more than happy to answer it for you.
The only stupid question is the one you don’t ask!!

At Barnett & Gyll we know the difference between cost and value, but we appreciate both are equally important. So we will  match or better any genuine like for like quote. Absolutely guaranteed !!
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